Practitioner Courses

Practitioner courses are designed for IT Professionals who are responsible for, or working in, specific areas of service management.

These courses provide participants with detailed insight into specific disciplines and their integration with other service management functions.

The course format for each Practitioner Course is interactive and based on action learning principles. This means you will learn how to implement ITIL processes in your own organisation while avoiding the common pitfalls, resulting in added value of IT service delivery to the business.

Public training courses are offered for the following processes:

•  Service Desk, Incident & Problem Management


•  Relationship Management


•  Change, Release and Configuation Management


•  IT Change Management


•  Service Level Management


•  IT Service Continuity Management
  
•  IT Security Management
  
•  PRINCE2