The highest level of certification worldwide, the Managers Certificate in IT Service Management (Masters Course) focuses on the implementation of IT Service Management in organisations utilising world best practice as defined by the ITIL framework.

Topics covered during this 12 day course focus on the operational and tactical processes of ITIL in the Service Support and Service Delivery disciplines.

This certificate is aimed at managers, and tests an understanding of the ITIL philosophy, management implications, the costs and benefits and the reasons for adopting ITIL guidelines.

To gain the Managers Certificate in IT Service Management, each of the following modules must be completed and a pass achieved:

•  Service Support (3 days)
  
•  Service Delivery (3 days)
  
•  IT Service Manager Assessment Workshop (4 days)
  
•  Exam preparation and training (2 days)